(mycozykitty.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
mycozykitty.com will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit or chargeback for a future purchase. We will notify you once this has been completed through email.
(mycozykitty.com) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
mycozykitty.com will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect mycozykitty.com to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 5-10 days, usually shorter depending on the product in question.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 5 - 14 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 1-4 business days of payment of order
The warehouses we ship from operates on Monday - Friday during standard business hours, except on holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. After which your order has been processed, a change of delivery is unlikely.
4.5 P.O. Box Shipping
mycozykitty.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Upon investigation, if the courier lost said order under special circumstances, mycozykitty.com will send a replacement product or chargeback a credit to the customer.
5. Tracking Notifications
Upon dispatch, customers who opted-in for tracking will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales Tax will be charged at varying rates, depending on the country of origin, during checkout. Domestic rates are consistently $0.06 on the dollar.
7.2 Import Duties
Import duties for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been processed. If an order has already been processed, please refer to our refund policy.
9 Process for parcel damaged in-transit
"We" or any derivative of mycozykitty.com is not liable for damage to your parcel in-transit. However, upon request we will conduct an investigation with the possibility of a refund. Refer to our refund page for more information.
As stated above, with included free shipping options, mycozykitty.com is not liable for any aspect (damage, loss, etc.) of your parcel during shipping or delivery. Due to the nature of our store, we want to provide customers with the best shopping experience possible. Therefore, we will assume responsibility for products in-transit if the customer opts-in to shipping insurance at checkout. Upon selection of the insured shipping option, mycozykitty.com will assume liability of your order in-transit, ensuring full protection for your products from "add to cart" to your door.
9.2 Process for parcel lost in-transit
"We" or any derivative of mycozykitty.com is not liable for lost parcels in-transit. However, upon request we will conduct an investigation with the possibility of a refund. Refer to our refund page for more information.
10. Customer service
For all customer service enquiries, please email us at email@example.com